Frequently Asked Questions
Our Matcha & Quality
Q: Where is your matcha sourced from? A: All our matcha and hojicha are sourced directly from renowned tea estates in Japan. We curate selections from historic producers such as Marukyu Koyamaen (丸久小山園) and Yamamasa Koyamaen (山政小山園) to ensure you receive the highest ceremonial grade quality.
Q: How do I know the matcha is authentic? A: As a specialized premium matcha supplier in Vancouver, BC, we pride ourselves on transparency. Every tin and bag is imported directly from Japan in small batches to guarantee freshness and authenticity.
Q: What is the difference between Ceremonial and Culinary grade? A: Ceremonial grade is meant for traditional whisking with water; it has a vibrant green color and delicate umami. Culinary grade is stronger and slightly more astringent, making it perfect for lattes, smoothies, and baking.
Shipping & Delivery
Q: What are your shipping rates?
- Canada: FREE shipping on orders over $100 CAD. For orders below this amount, a $10 CAD flat rate shipping fee will be applied.
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USA: FREE shipping on orders over $150 USD. For orders below this amount, a $15 USD flat rate shipping fee will be applied.
Q: Do you offer local delivery in Vancouver? A: Yes! We offer next-day shipping within Metro Vancouver. While we do not have a physical storefront for pickups, our efficient local delivery ensures your tea arrives fresh and fast.
Q: How long will it take to receive my order? A: Orders are typically processed within 1-2 business days.
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Canada: 3-7 business days.
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USA: 5-10 business days.
Storage & Freshness
Q: How should I store my matcha? A: Matcha is sensitive to light, heat, and air. To preserve its quality:
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Keep it in its original tin or a sealed aluminum seal bag.
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Store it in a cool, dark place (the fridge is ideal for long-term storage).
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Ensure the lid is tight after every use to prevent oxidation.
Q: How long does matcha stay fresh? A: Once opened, we recommend consuming your matcha within 1-2 monthsfor the best flavor and color. Unopened tins usually have a shelf life of 6-9 months if stored correctly.
Orders & Contact
Q: Do you offer wholesale for cafes or businesses? A: Yes, we do. If you are a cafe owner or retailer looking for high-quality Japanese tea supplies in North America, please reach out to us at info@matchalavie.com for our catalog and pricing.
Q: What is your return policy? A: Due to the perishable nature of tea, we cannot accept returns on opened food products. However, if there is an issue with your order or a defect in our accessories, please contact us at info@matchalavie.com within 14 days of delivery.