Frequently Asked Questions

Matcha is 100% green tea that has been shade grown and stone milled.

We source our matcha directly from Japan in small batches to ensure freshness and authenticity. Every tin and bag is selected with care, with a focus on quality, origin, and overall experience.

All our matcha and hojicha are sourced from Japan. Alongside carefully selected teas from respected producers such as Marukyu Koyamaen (丸久小山園) and Yamamasa Koyamaen (山政小山園), our own Matcha La Vie line is also sourced directly from Japanese tea producers and factories.

No. Our matcha and hojicha contain no artificial additives or sweeteners.

Matcha is sensitive to light, heat, and air. To preserve its quality:

• Keep it in its original tin or a sealed aluminum seal bag.
• Store it in a cool, dark place (the fridge is ideal for long-term storage).
• Ensure the lid is tight after every use to prevent oxidation.

Once opened, we recommend consuming your matcha within 1-2 months for the best flavor and color. Unopened tins usually have a shelf life of 6-9 months if stored correctly.

We currently ship across Canada (except Nunavut, Northwest Territories, and Yukon) and the United States.

Canada

• Free shipping on orders over $100 CAD.
• For orders below $100 CAD, shipping is a flat rate of $6.99 CAD within British Columbia and $10 CAD for the rest of Canada.

USA

• Free shipping on orders over $150 USD.
• For orders below $150 USD, shipping is calculated in real time at checkout.

For more information, please refer to our shipping policy.

Yes. Orders within Metro Vancouver may arrive as soon as the next business day. While we don’t offer in-store pickup, our local delivery ensures your matcha arrives fresh and quickly.

Orders are typically processed within 1-2 business days.

Canada: 

• Metro Vancouver: 1-2 business days
• Other BC areas: 3-5 business days
• Other Canadian area: 3-7 business days

USA: 5-10 business days.

Because tea is naturally delicate and perishable, we’re unable to accept returns on food products, including matcha and hojicha powder. This allows us to preserve the freshness, integrity, and quality of every tea, and to ensure each order is handled with the utmost care.

If there is an issue with your order or a defect in accessories, please contact us at info@matchalavie.com within 14 days of delivery and we’ll do our best to help.

Yes. Once your order has been shipped, you will receive a tracking number by email to follow its progress.

The U.S. de minimis exemption for shipments from Canada valued under $800 USD is changing. As a result, orders shipped to the U.S. may now be subject to duties, taxes, or tariffs at the time of import.

These charges are determined by U.S. customs policies and may change over time. Unfortunately, we do not have control over these rates, and any applicable fees are the responsibility of the customer.